Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Address for returns and exchanges: QUANFNC, 10,Dongmak-ro 8-gil,Mapo-gu, Seoul, Republic of Korea All exchanges / returns must be processed through our customer service (02-504-8004 / Closed on Weekends and Holidays). Certain item category is not eligible for exchange/return due to health or hygiene concerns i.e. Facial Mask. In case of defective items or incorrect delivery of products, all costs related to exchange / return will be covered by Caliphash. Additional delivery fees will be charged for all exchange / returns due to buyer’s remorse, if orders received free delivery when placed.